North East based tool hire and sales company Lord Hire, advertiser in the handbook with branches across the North East including South Shields and Sunderland were recently recognised for their outstanding customer service.
The high quality of Newcastle-upon-Tyne based Lord Hire Centres equipment hire operation has been recognised, with the company having been announced as a Winner in the 2018 Executive Hire Show Passionate Hirer Awards, which took place at the Ricoh Arena in Coventry.
The company was nominated in the Outstanding Multi-Depot Hire Company category, from no fewer than 708 outlets throughout the UK and Ireland that members of the Show team visited in the lead-up to the annual exhibition for tool and equipment hire professionals, held on 7 and 8 February.
Following ‘mystery shopper’ visits and calls to their depots, Finalists were scrutinised under a broad range of criteria including: presentation and functionality of premises; staff enthusiasm and competence; efficiency in handling enquiries and orders; quality of products and delivery vehicles; and innovation in offering a wide range of equipment and exploring new technological opportunities.
The quality of the company’s printed promotional materials and website was also assessed, along with its use of social media and supporting local community initiatives.
Lord Hire Centres, which has nine depots serving the north-east of England, has steadily adapted its operation to meet changing economic conditions and evolving customer needs, since its foundation in 1971. High standards are maintained at all its locations.
The company has a comprehensive hire fleet and runs a successful equipment sales operation, with a well-designed e-commerce website. It embraces social media, sending customers regular email newsletters, and undertakes several local community sponsorships.
The Award Judges were greatly impressed by Lords’ carefully planned and thorough approach to staff training and development. It recently achieved accreditation to the revised ISO 9001 quality management standard, and the Judges said the company is a worthy Passionate Hirer Award Winner.